Rules of use of Lektro.lt

Lektrum.lt rules of use (simple and clear version)

1. Who are we?

www.lektrum.lt is managed by MB Interactus

Company code: 305818374
VAT code: LT100014255615
Address: Vytautas pr. 32, Kaunas, Lithuania

Email: info@lektrum.lt

Manager: Martynas Gulbinas
Email: martynas@lektrum.lt

2. Who can buy?

Lektrum.lt products can be purchased by:

  • Adults and legally capable persons;

  • Minors from the age of 14 with parental or guardian consent;

  • Companies and their authorized representatives.

3. Your data is important

  • You may register an account or purchase as a guest.

  • All personal data is stored securely and used only to process and deliver your order.

  • Do not share your login details. If you forget your password, you can restore it.

4. Payment

You can pay using:

  • Advance payment via electronic banking (Swedbank, SEB, Luminor, etc.);

  • Bank card, Revolut, Apple Pay;

  • Payment on delivery at parcel lockers or to the courier (card or cash).

All payments are processed through the secure OPay payment platform.

5. Delivery

  • Orders are shipped within 1–2 working days, unless stated otherwise on the product page.

  • Delivery time is 3–7 working days, unless stated otherwise.

  • Shipping costs are displayed during checkout before payment.

  • Parcels are shipped by registered delivery with a tracking number.

  • We deliver to the EU, UK, USA, and Norway via Lithuanian Post or partner courier services.

  • Delivery times may vary due to unforeseen circumstances (e.g. courier delays).

6. Returns

  • Products may be returned within 14 days from the date of receipt.

  • Returned items must be unused and in original packaging.

  • Please contact info@lektrum.lt to receive a return form and instructions.

  • Returns are free of charge if the product is returned due to a quality issue.

  • Refunds are processed within 10 working days, usually sooner.

  • Translation headphones can be returned only unopened or defective, due to app activation code activation.

7. Warranty

  • Warranty is provided in accordance with applicable law.

  • During the 2-year warranty period, the Buyer is entitled to one free device replacement, provided the defect was not caused by improper use.

  • Warranty does not apply to damaged, water-damaged, or disassembled products.

  • Warranty service is provided only upon presentation of order confirmation or proof of payment.

8. Customer rights

  • You may contact us by email or phone regarding orders, returns, or warranty.

  • You may request a discount or discount code prior to purchase.

  • In case of shipment delays, please contact us – we may offer compensation in the form of a discount.

9. Seller responsibilities

  • If a product is unavailable, the paid amount will be refunded.

  • If a parcel is lost, we will resend the product or refund the payment.

  • If a product is defective, we will offer a replacement, alternative, or refund.

10. Friendly communication

  • We strive to resolve all situations politely and constructively.

  • Disrespectful communication or psychological pressure is not tolerated.

  • In all cases, we ensure fulfillment of our obligations.

11. Legal provisions

  • Disputes are resolved through mutual agreement or via the Consumer Rights Protection Authority.

  • Buyers may use the European Online Dispute Resolution platform:
    https://ec.europa.eu/consumers/odr/

  • In case of conflict between these rules and the Civil Code of the Republic of Lithuania, the Civil Code shall prevail.

12. Final provision

Placing an order on Lektrum.lt constitutes full acceptance of these rules and conditions.